Staff Augmentation

In many technology management organisations, operational- and project-driven requirements often mean that key processes like problem and capacity management cannot be effectively addressed. Business drivers to reduce headcount, particularly expensive expert resources, means that experts are often not available to spend enough time on these processes to produce the required outcomes.

In maintaining deep process and technology expertise with regard to problem and capacity management, Tenfold is uniquely positioned to offer the following services as either consulting or managed services engagements:

• Application Performance Diagnostic
• Network Impact Assessment
• Network Traffic Profiling
• Network Configuration Audit
• Network Survivability Analysis
• Network Capacity Planning
• Server and Mainframe Consolidation and Capacity Planning
• NMS/OSS Gap Analysis
• NMS/OSS ITIL Process Analysis
• BSM Analysis

Contact Tenfold today to find out how we can rapidly and economically resolve performance issues and mitigate risk for your infrastructure and services.

Case Studies

A large insurance provider had experienced transaction failures in a key revenue-driving application. A large project team had been working on the problem for over ten weeks. A Tenfold consultant was engaged, and identified the root cause of the problem within two days. The vendors involved, who previously denied responsibility, were forced to address bugs in their systems.

A Tier-1 mobile carrier needed to know how much bandwidth needed to be provisioned for a new call centre. A Tenfold consultant assisted by profiling the applications and overlaying the traffic on a virtual network model. Tenfold's predictions were extremely accurate and resulted in the service provider being able to right-size the expensive offshore network link.

A Defence contractor was investigating different methods of exchanging information in the battlespace using tactical voice radios and data links. Tenfold modelled the different components and demonstrated the impact of low bandwidth and increased information exchange requirements on the ability of units to communicate. This resulted in optimisation of the communications design.