Application Performance Management is fundamental to the Performance and Availability Management process in the ITIL model.
Without a systematic approach to managing application performance, IT operators are left reacting to helpdesk complaints as their primary source of guidance, without the necessary tools to resolve issues.
This typically ties up expert resources on troubleshooting, which distracts them from higher-value work on new projects.
Properly implemented, APM tools and methodologies can assist your organisation in becoming more proactive about application performance. This reduces support costs and enables you to focus on strategy and innovation, while keeping your customers happy.
APM Best Practices Get Results
Experience has shown that APM tools by themselves are not enough. The practices surrounding the tools account for a lot of whether an organisation is successful with APM.
Noted IT analyst firm NetForecast has benchmarked enterprise APM best practices for the last four years. Their research has consistently found that organisations with higher APM best practice benchmark scores enjoy the following benefits:
- Experience 75% fewer critical application problems
- Are 75% more likely to learn about application performance problems proactively rather than from user complaints
- Typically spend four hours resolving an application performance problem, compared to 16 hours for lower scorers.
Tenfold’s experience can help guide your organisation towards realising the benefits of APM best practices. We can do this either as part of a new tool deployment, or by working with you to get the most out of your existing toolset.